Privacy Policy

At Preston Sports Clinic, we take your privacy very seriously and we ask that you read this privacy policy carefully as it contains important information on:

- The personal information we collect about you

- What we do with your information, and

- Who your information might be shared with

Who we are

Preston Sports Clinic is operated by Lewis Hiney, trading from 35 Momentum Place, Bamber Bridge, PR5 6EF.

Within the context of this policy ‘Preston Sports Clinic’, ‘PSC’ and ‘We’ mean Preston Sports Clinic.

 

What information we collect?

Personal information provided by you

Electronic information - At the time of booking an appointment through our booking page, we collect personal information about you (your name, email address and mobile number).

Hand-written information – We keep a paper record of each patient, containing personal details such as name, age, gender, contact information, GP name and surgery. We use this record to keep medical notes from each appointment at PSC, in accordance with our professional duties.  

Personal information about other individuals

If you give us information on behalf of someone else, for example, booking an appointment on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can give consent on his/her behalf to the processing of his/her personal data.

 

How will we use the information about you?

We collect information about you so that we can:

- Keep up to date accurate medical records on your medical history, assessments and treatments.

- We may use your contact details to contact you regarding any future appointments or to contact you regarding your progress with your recovery and ongoing home exercise plan.

- Occasionally, we may send information about PSC and offers we may be running.

Who your information might be shared with

We use your personal data and medical records to provide the best possible care, other sports therapists or physiotherapists working under PSC may have access to your data when required. We do not share your personal or medical information with third parties.

It should be noted that we do use Mail Chimp as our email marketing software and we would refer you to their privacy policy and terms & conditions for further information in relation to their policies.

Keeping your data secure

While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security and integrity of any personal data that are transferred from you or to you via the internet. If you have any concerns about your information, please contact us.

We store your contact data on a secure server in the European Economic Area (EEA) through Simplybook.me, provider of our scheduling and booking page, their privacy policy can be read here.

 

What rights do you have?  

Right to request a copy of your information

You can request a copy of your information which we hold (this is known as a subject access request). If you would like a copy of this, please make this request by email to lewis.hiney@prestonsportsclinic.co.uk and let us know the information you want a copy of.

 Right to correct any mistakes in your information

You can require us to correct any mistakes in your information which we hold free of charge. If you would like to do this, again please make this request by email to lewis.hiney@prestonsportsclinic.co.uk and let us know the information that is incorrect and what it should be replaced with.

Right to erasure of your data

You can ask us to remove all of your personal data from our systems. If you would like to do this, please email lewis.hiney@prestonsportsclinic.co.uk and let us know you wish for your information to be removed. We do have a professional obligation to update and keep medical records on file.

Right to ask us to stop contacting you with direct marketing

You can ask us at any time to stop contacting you for direct marketing purposes. If you would like to do this, please either email lewis.hiney@prestonsportsclinic.co.uk or click on the unsubscribe link at the bottom of our email correspondence.

How to contact us

If you wish to contact us, please send an email to lewis.hiney@prestonsportsclinic.co.uk.

Changes to the privacy policy

We may change the privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply to you.